Billing & Your Plan

The three tiers

The free plan isn't a trial — it doesn't expire, and it's enough to see a real grant match on a real property before you ever need to pay. Upgrade when you add a second property.

Why annual, not monthly

Retrofit planning is episodic — you get most of the value from a single focused session (add your properties, see what they qualify for, work out claim order), not from checking in every day. A monthly subscription has no natural reason to renew for a product like that. Annual billing lines up with how the product actually gets used: once around EPC re-assessment or tax year planning, not weekly.

Upgrading

Add a property beyond your current plan's limit and you'll be prompted to upgrade — pick a tier on the billing page and you're taken to Stripe Checkout. Card details are handled entirely by Stripe; they never touch our servers.

Managing or cancelling your plan

Use the Manage billing button on the billing page — this opens the Stripe Customer Portal, where you can change plans, update your card, view invoices, or cancel, without needing to contact anyone.

What happens if a payment fails

You'll get a short grace period to update your card before anything changes — routine card-expiry issues don't cause an immediate loss of access.